Frequently Asked Questions
Given most of our business is with businesses and universities which typically have a purchasing protocol, purchasing involves 2 steps. Firstly, request a quote on the website. Once you receive a quote, if you would like to go ahead and order you can either: 1/ continue to check out and pay by card 2/ generate a purchase order which you would share with us, quoting the quote number and as long as we have an account in place we´ll go ahead and process. If you have any uncertainty, of course, please get in touch.
Unfortunately as of today, this is still a manual process. Automation is on the works though and we hope very soon you will get automated tracking emails.
This very much depends on the nature of your item. Certain common items such as separators and coin cells, are usually available in stock for next day dispatch. Other less frequent ones take around 2 weeks or so, and special customised requests or machines which are built on demand would be longer and you would be informed of an estimated lead time upon purchase.
Most of the time there isn’t a choice, we would choose the most efficient combination of speed and price. This sometimes changes from time to time based on rates but we work with Fedex, DHL, UPS and royal mail. On special occasion we are able to use your courier account or can accept collection.
Yes, it is essential you register on the site in order to place an order. This is to make sure that we have the required data to process the shipment and invoice you. Please rest assured we dont share your data with anyone outside our company operations.
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