Cambridge Energy Solutions Ltd respects your privacy and is committed to protecting your personal data. We never pass on, sell or swap your information with any other company for their own marketing purposes.
What information do we hold about you?
When you ask for a quote, buy one of our products, make an enquiry through our website, ask us to keep in touch with you using your email address or choose to receive our catalogues, we collect information about you. If you browse our website, we may collect information about your website visits using ‘cookies’ – click here to view our full Cookies policy.
How do we use your information?
Your information allows us to fulfil any orders you place with us, update you on the progress of your orders and assist with any future customer service queries.
We would also love to keep you up to date with our products and new ranges we think will be of interest, by contacting you by post and using your email address to send you our emails as they become available.
If you already receive communications from us, we’ll continue to send you these unless we think you are no longer interested in hearing from us or you ask us to stop. We hope you are happy to hear from us and we promise never to bombard you with too many communications.
We may use your information, including details of your purchases, how you choose to interact with us and geographic information, to help us decide what we talk to you about and when. We may also use your information to identify key product interest groups to ensure you only receive information relevant to you.
There are some communications that you’d always expect to receive from us, whatever your marketing preferences – for example, order confirmations by email or important order or customer service updates.
We employ the services of other companies to support our business for specific functions, for example: despatching orders (using nominated parcel carriers); processing payments (using nominated payment providers).
To deliver our products and services to you, we may need to transfer your data outside of the European Economic Area (EEA), for example if you are requesting delivery overseas.
All third party service providers we work with are carefully vetted and highly trusted by us. We only provide our service providers with the data that they require in order to perform the services that we have employed them to do.
Unless otherwise stated, our processing of your personal data, as summarised in this notice, is in pursuit of our legitimate business interests.
We will not retain your data for longer than necessary for the purposes set out in this notice. Different retention periods apply for different types of data, however the longest we will normally hold your data is 5 years.
Your rights regarding your personal data
You can choose to be removed from our contact list at any time, and without any fuss or delay. Simply email [email protected], call 01223 298499 or write to us at Future Business Centre, Kings Hedges Road, Cambridge, CB4 2HY. Please note that you may continue to receive our communications for a short period after changing your preferences while our systems are fully updated.
You also have the right to:
- Ask that we correct or update any personal information that is incomplete, inaccurate or out of date.
- Ask that we erase your personal data from our systems.
- Ask that we stop processing your data or restrict processing where we haven’t compelling legitimate grounds which override your interests, rights and freedoms.
- Request access to the personal information we hold about you.
- Object to us profiling your data, where we haven’t compelling legitimate grounds which override your interests, rights and freedoms.
- Request that any data provided by you in the context of actively consenting to some form of processing, be returned to you or transferred to another company in electronic form.
- Lodge a complaint with the Information Commissioner’s Office (ICO) in the UK – please see below for more information.
If you would like to exercise any of these rights, please get in touch with us using the contact information below. Please note that we may ask for proof of identity before providing or updating any personal information we hold about you and if we have a legitimate reason as to why we are unable to fulfill any requests, we will always explain the reasons why.
We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.
Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.
How to contact us
Simply write to our Data Protection Officer at Future Business Centre, Kings Hedges Road, Cambridge, CB4 2HY. If you have any reason for concern, please contact us in the first instance and we will do our utmost to resolve the matter to your complete satisfaction. Alternatively, you can report a concern to the Information Commissioner’s Office (ICO).